Frequently Asked Questions (FAQ)

1. What products does LLC Energy Pellet  offer?

We specialize in the production and export of high-quality wood pellets und Brennholz. Our pellets are made from 100% natural hardwood or softwood, while our firewood is kiln-dried or naturally seasoned to ensure excellent burning performance.

2. Where are your products manufactured?

All our products are produced in Ukraine, using modern manufacturing facilities and responsibly sourced raw materials from sustainably managed forests.

3. What are wood pellets made from?

Our wood pellets are made from compressed sawdust and wood shavings — by-products of the wood industry. They are completely natural, with no chemical binders or additives, ensuring clean and efficient combustion.

4. What certifications do your pellets have?

LLC Energy Pellet  produces pellets that comply with ENplus A1, ENplus A2, and DINplus standards — ensuring the highest quality in terms of energy value, ash content, and moisture level.

5. How are your wood pellets packaged?

We offer multiple packaging options to suit different customer needs:

  • 15 kg bags (ideal for households)

  • 1,000 kg big bags (for industrial or wholesale use)

  • Bulk deliveries (for large-scale heating systems or power plants)

6. What is the minimum order quantity (MOQ)?

Our minimum order depends on the product type and packaging. Generally, we accept:

  • 1 full truck load (around 22–24 tons) for pellets or firewood.
    For smaller orders or mixed loads, please contact our sales team for custom arrangements.

7. What are your payment terms?

Payment options include:

  • Vorschusszahlung for first-time customers.

  • Partial prepayment / balance before shipment for repeat clients.

We accept payments in EUR und USD.

8. Do you offer international shipping?

Yes. We export throughout Europe and other regions. Deliveries can be arranged by truck, sea container, or rail, depending on your location and order volume.

9. How long does delivery take?

Typical lead times:

  • Standard-Bestellungen: 5–10 business days for loading and dispatch.

  • Large or custom orders: 2–3 weeks, depending on production and transport availability.
    We always aim to ensure fast, reliable, and on-time delivery.

10. Are your products environmentally friendly?

Absolutely. Our pellets and firewood are made from renewable raw materials and are carbon-neutral. We strictly follow sustainable forestry practices and maintain a zero-waste production policy.

11. Can I request a sample before placing a bulk order?

Yes, we can provide product samples upon request. Samples allow customers to test product quality before confirming a larger shipment. Shipping costs may apply depending on destination.

12. Do you provide private labeling or custom packaging?

Yes. We offer customized packaging und private label options for distributors and retail brands. Our team can design and print packaging that reflects your brand identity.

13. How should I store wood pellets and firewood?

  • Pellets: Store in a dry, well-ventilated area away from moisture.

  • Firewood: Keep stacked in a covered, airy space to maintain dryness and burning quality.

14. How can I place an order?

Simply contact our sales team via:
📧 sales@energypelletllc.com.ua
📞 +380947100558
or submit an inquiry through our website contact form. Include product type, quantity, packaging, and delivery destination.

15. Why choose LLC Energy Pellet ?

✅ Certified quality (ENplus / DINplus)
✅ Sustainable sourcing and eco-friendly production
✅ Competitive pricing and reliable supply
✅ Fast delivery and excellent customer service