Order & Delivery
Order & Delivery
From first inquiry to arrival of your goods, we handle the quotation, production, loading and shipping documents. We deliver from our production facilities in Ukraine to buyers across Europe and beyond.
Kontaktieren Sie unsHow to order
Five steps from inquiry to delivery. Send us your requirements and our sales team takes it from there.
1
Submit an inquiry
Contact us by email or through the online form. Tell us the product (pellets or firewood), the quantity, your packaging preference and the destination port or address.
2
Receive a quote
Our sales team replies with a detailed quotation: product specifications, price, payment terms and estimated delivery time.
3
Confirm your order
Once the details are agreed, you receive a proforma invoice to confirm. Production and shipment are scheduled on payment or as set out in the contract.
4
Production and quality control
Every product is inspected before loading, so it meets the agreed quality or your specific requirements.
5
Delivery and tracking
We arrange the logistics and the documentation. You receive the shipping details, including transport tracking and customs documents.
Delivery options
Shipping depends on your location and the size of your order.
By road
Truck delivery, the usual choice for buyers within Europe. Fast and cost-effective for bulk and palletized loads.
By sea
Container shipping for international orders and large volumes, through the main ports of Ukraine and neighbouring countries.
By rail
Efficient for large industrial customers and distributors across Europe.
Packaging
Every shipment is packed to keep the product in good condition in transport.
Pellets
15 kg bags, big bags of 1000 kg, or bulk loads.
Brennholz
Nets, crates or pallets, to your preference.
Lead times
Standard orders
5 to 10 business days for preparation and loading.
Custom packaging or large quantities
2 to 3 weeks, depending on the production schedule and transport availability.
Our logistics team monitors border and port conditions to keep delays to a minimum.
Payment terms
First-time customers
Advance payment
Repeat clients
Partial prepayment, balance on shipment
Currency
EUR or USD
Support from inquiry to delivery
Our team assists with customs documentation, transport arrangements and after-sales service, so you deal with one contact from the first message to the arrival of your goods.
Phone
Office
Office 7, 73-G Ryzka Street, Kyiv, Ukraine, 04060