{"id":128,"date":"2025-11-04T22:22:33","date_gmt":"2025-11-04T22:22:33","guid":{"rendered":"https:\/\/energypelletllc.com.ua\/?page_id=128"},"modified":"2026-05-05T07:24:41","modified_gmt":"2026-05-05T07:24:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/energypelletllc.com.ua\/cs\/faq\/","title":{"rendered":"\u010cASTO KLADEN\u00c9 DOTAZY"},"content":{"rendered":"

Frequently Asked Questions (FAQ)<\/strong><\/h2>\n

1. What products does LLC Energy Pellet\u00a0 offer?<\/strong><\/h3>\n

We specialize in the production and export of high-quality wood pellets<\/strong> a palivov\u00e9 d\u0159evo<\/strong>. Our pellets are made from 100% natural hardwood or softwood, while our firewood is kiln-dried or naturally seasoned to ensure excellent burning performance.<\/p>\n

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2. Where are your products manufactured?<\/strong><\/h3>\n

All our products are produced in Ukrajina<\/strong>, using modern manufacturing facilities and responsibly sourced raw materials from sustainably managed forests.<\/p>\n

\n

3. What are wood pellets made from?<\/strong><\/h3>\n

Our wood pellets are made from compressed sawdust and wood shavings<\/strong> \u2014 by-products of the wood industry. They are completely natural, with no chemical binders or additives<\/strong>, ensuring clean and efficient combustion.<\/p>\n

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4. What certifications do your pellets have?<\/strong><\/h3>\n

LLC Energy Pellet <\/strong>\u00a0produces pellets that comply with standards\u00a0 ensuring the highest quality in terms of energy value, ash content, and moisture level.<\/p>\n

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5. How are your wood pellets packaged?<\/strong><\/h3>\n

We offer multiple packaging options to suit different customer needs:<\/p>\n

    \n
  • \n

    15 kg bags<\/strong> (ideal for households)<\/p>\n<\/li>\n

  • \n

    1,000 kg big bags<\/strong> (for industrial or wholesale use)<\/p>\n<\/li>\n

  • \n

    Bulk deliveries<\/strong> (for large-scale heating systems or power plants)<\/p>\n<\/li>\n<\/ul>\n

    \n

    6. What is the minimum order quantity (MOQ)?<\/strong><\/h3>\n

    Our minimum order depends on the product type and packaging. Generally, we accept:<\/p>\n

      \n
    • \n

      1 full truck load (around 22\u201324 tons)<\/strong> for pellets or firewood.
      For smaller orders or mixed loads, please contact our sales team for custom arrangements.<\/p>\n<\/li>\n<\/ul>\n

      \n

      7. What are your payment terms?<\/strong><\/h3>\n

      Payment options include:<\/p>\n

        \n
      • \n

        Z\u00e1lohov\u00e1 platba<\/strong> for first-time customers.<\/p>\n<\/li>\n

      • \n

        Partial prepayment \/ balance before shipment<\/strong> for repeat clients.<\/p>\n<\/li>\n<\/ul>\n

        We accept payments in EUR<\/strong> a USD<\/strong>.<\/p>\n

        \n

        8. Do you offer international shipping?<\/strong><\/h3>\n

        Yes. We export throughout Europe<\/strong> and other regions. Deliveries can be arranged by truck, sea container, or rail<\/strong>, depending on your location and order volume.<\/p>\n

        \n

        9. How long does delivery take?<\/strong><\/h3>\n

        Typical lead times:<\/p>\n

          \n
        • \n

          Standardn\u00ed objedn\u00e1vky:<\/strong> 5\u201310 business days for loading and dispatch.<\/p>\n<\/li>\n

        • \n

          Large or custom orders:<\/strong> 2\u20133 weeks, depending on production and transport availability.
          We always aim to ensure fast, reliable, and on-time delivery.<\/p>\n<\/li>\n<\/ul>\n

          \n

          10. Are your products environmentally friendly?<\/strong><\/h3>\n

          Absolutely. Our pellets and firewood are made from renewable raw materials<\/strong> and are carbon-neutral<\/strong>. We strictly follow sustainable forestry practices and maintain a zero-waste production policy.<\/p>\n

          \n

          11. Can I request a sample before placing a bulk order?<\/strong><\/h3>\n

          Yes, we can provide product samples<\/strong> upon request. Samples allow customers to test product quality before confirming a larger shipment. Shipping costs may apply depending on destination.<\/p>\n

          \n

          12. Do you provide private labeling or custom packaging?<\/strong><\/h3>\n

          Yes. We offer customized packaging<\/strong> a private label options<\/strong> for distributors and retail brands. Our team can design and print packaging that reflects your brand identity.<\/p>\n

          \n

          13. How should I store wood pellets and firewood?<\/strong><\/h3>\n
            \n
          • \n

            Pellets:<\/strong> Store in a dry, well-ventilated area away from moisture.<\/p>\n<\/li>\n

          • \n

            Firewood:<\/strong> Keep stacked in a covered, airy space to maintain dryness and burning quality.<\/p>\n<\/li>\n<\/ul>\n

            \n

            14. How can I place an order?<\/strong><\/h3>\n

            Simply contact our sales team via:
            \ud83d\udce7 sales@energypelletllc.com.ua<\/strong>
            \ud83d\udcde +380947100558<\/strong>
            or submit an inquiry through our website contact form<\/strong>. Include product type, quantity, packaging, and delivery destination.<\/p>\n

            \n

            15. Why choose LLC Energy Pellet ?<\/strong><\/h3>\n

            \u2705 Certified quality Pellets
            \u2705 Sustainable sourcing and eco-friendly production
            \u2705 Competitive pricing and reliable supply
            \u2705 Fast delivery and excellent customer service<\/p>","protected":false},"excerpt":{"rendered":"

            Frequently Asked Questions (FAQ) 1. What products does LLC Energy Pellet\u00a0 offer? We specialize in the production and export of high-quality wood pellets and firewood. Our pellets are made from 100% natural hardwood or softwood, while our firewood is kiln-dried or naturally seasoned to ensure excellent burning performance. 2. Where are your products manufactured? All […]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-128","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/energypelletllc.com.ua\/cs\/wp-json\/wp\/v2\/pages\/128","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/energypelletllc.com.ua\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/energypelletllc.com.ua\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/energypelletllc.com.ua\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/energypelletllc.com.ua\/cs\/wp-json\/wp\/v2\/comments?post=128"}],"version-history":[{"count":8,"href":"https:\/\/energypelletllc.com.ua\/cs\/wp-json\/wp\/v2\/pages\/128\/revisions"}],"predecessor-version":[{"id":416,"href":"https:\/\/energypelletllc.com.ua\/cs\/wp-json\/wp\/v2\/pages\/128\/revisions\/416"}],"wp:attachment":[{"href":"https:\/\/energypelletllc.com.ua\/cs\/wp-json\/wp\/v2\/media?parent=128"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}